Navien Recalls Tankless Water Heaters

Firm’s Recall Hotline: (800) 244-8202
CPSC Recall Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908

Navien Recalls Tankless Water Heaters Due to Risk of Carbon Monoxide Poisoning

An unstable connection can cause the water heater's vent collar to separate or detach if pressure is applied. A detached vent collar poss a risk of carbon monoxide poisoning to the consumer.

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: Navien Instantaneous or Tankless Water Heaters

Units: About 13,000

Importer: Navien America Inc., of Irvine, Calif.

Manufacturer: Kyung Dong Navien Co. Ltd., South Korea

Hazard: An unstable connection can cause the water heater’s vent collar to separate or detach if pressure is applied. A detached vent collar poses a risk of carbon monoxide poisoning to the consumer.

Incidents/Injuries: None reported

Description: Navien tankless hot water heaters are white with “T-Creator” and “NAVIEN” on the front. Recalled model numbers are CR-180(A), CR-210(A), CR-240(A), CC-180(A), CC-210(A) and CC-240(A) manufactured in 2008. A label on the side of the water heater lists the model number along with the manufacturing year in YYYY format.

Sold by: Wholesale distributors to in-home installers nationwide from February 2008 through March 2009 for between $1,500 and $2,100.

Manufactured in: South Korea

Remedy: Consumers should immediately stop using and check the model and manufacture year information on their Navien water heater. Consumers with recalled water heaters should immediately contact Navien to schedule a free repair. Navien will replace all Nylon 66 vent collar with PVC collars. Consumers who continue use of the water heaters while awaiting repair, should have a working carbon monoxide alarm installed outside of sleeping areas in the home.

Customer contact: For additional information, contact Navien at (800) 244-8202 between 8 a.m. and 5 p.m. PT Monday through Friday, or visit the firm’s website at www.navienamerica.com

Note: Regardless of the type of water heater that is used, every home should have a CO alarm outside all sleeping areas and consumers should ensure that their CO alarms have working batteries.

To see this recall on CPSC’s web site, including a picture of the recalled product, please go to:
http://www.cpsc.gov/cpscpub/prerel/prhtml12/12074.html

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